Refund policy
Oatful Return & Refund Policy
We want you to enjoy every jar of Oatful Granola Butter. Because our products are food items, we follow strict hygiene and food-safety standards. Therefore, we cannot accept returns of opened, used, or partially consumed products.
1. Order Cancellation
You can cancel an order only if it has not yet been dispatched.
To request a cancellation, contact us as soon as possible and provide your order number:
- Email: support@oatful.in
- WhatsApp: +91 77982 00398
Once the order has been shipped or dispatched, cancellation will not be possible.
2. What We Cover
We will provide a replacement or refund only in the following cases:
- The product arrives damaged, leaking, or with a broken seal.
- The wrong product is delivered.
- An item is missing from your order.
- A clear quality issue, such as spoilage, is visible upon delivery.
3. How to Raise a Claim
To raise a replacement or refund claim, contact us within 48 hours of delivery at support@oatful.in.
Please provide the following information:
- Your order number.
- Clear photographs of the product and packaging.
- A short unboxing video, which is strongly preferred.
- A brief explanation of the issue.
Claims raised after 48 hours of delivery or submitted without sufficient evidence may not be accepted.
4. What We Do Not Accept
Returns, refunds, or replacements will not be accepted in the following cases:
- Change of mind after placing or receiving the order.
- Opened or partially used jars.
- Personal taste or flavour preference.
- Damage caused after delivery.
- Damage caused due to improper handling or storage.
- Incorrect or incomplete delivery details provided by the customer.
5. Resolution
If your claim is reviewed and approved, we will provide one of the following resolutions:
- A free replacement of the affected product, or
- A full refund of the affected product value.
Shipping charges are non-refundable unless the issue occurred due to an error on our part, such as an incorrect or damaged product being delivered.
6. Refund Processing
Approved refunds will be processed within 7–10 business days.
The refund will be credited to the original payment method used while placing the order. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
7. Contact Us
For cancellations, replacements, refunds, or other order-related concerns, please contact us using the details below.