Privacy policy

Privacy Policy

At Oatful, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.oatful.in (the “Site”).

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information

When you visit the Site or make a purchase, we may collect the following information:

  • Name
  • Billing and shipping address
  • Phone number
  • Email address
  • Payment information (processed securely via third-party payment gateways; we do not store card details)

b. Automatically Collected Information

When you browse the Site, we automatically receive certain information, including:

  • IP address
  • Browser type
  • Device information
  • Pages viewed and time spent on the Site

This data helps us understand how customers use our Site and improve our services.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Communicate with you about your order, delivery, or support requests
  • Send transactional emails (order confirmations, shipping updates)
  • Improve our products, website, and customer experience
  • Send marketing communications (only if you opt in)
  • Detect and prevent fraud or misuse

3. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties only to operate our business, such as:

  • Shopify (our ecommerce platform)
  • Payment gateways
  • Shipping and logistics partners
  • Email and marketing service providers

These partners only receive information necessary to perform their services and are obligated to keep your data secure.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functionality
  • Understand user behaviour
  • Improve performance and marketing effectiveness

You can disable cookies through your browser settings, but some features of the Site may not function properly.

5. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of transmission over the internet is 100% secure.

6. Your Rights

As a user, you have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your personal data
  • Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders
  • Comply with legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

8. Compliance With Indian Laws

This Privacy Policy complies with applicable Indian laws, including:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Digital Personal Data Protection Act, 2023 (where applicable)

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: support@oatful.in
Business Name: Oatful
Country: India